Memorial Arts Privacy Policy

Memorial Arts is committed to protecting the privacy and personal data information of our clients. This policy explains how and why we collect your data, how we use it, how we store it and what your rights are including complaint rights.

The type of personal information we collect

We currently collect and process personal information for the purposes of our interactions with you for enquiries about our services, or commissions relating to our professional & commercial offering. The information we collect are names, addresses, and email contact details. Our website host also logs your IP address, browser and operating system.

We do not sell, rent, otherwise trade or disclose your personal information to any third party. We may share your information if we need technical assistance in monitoring and maintaining our communications with you, or if you have technical issues with our website.

Our website is not an ecommerce site. Therefore we DO NOT accept nor store credit/debit card or any financial transaction information through our site.

How we get the personal information and why we have it

The personal information we process is provided to us directly by you through our website, through email or telephone communications or through visiting our workshop.

The information is collected for the purposes of return communications, for the purpose of completing conformity applications seeking permission for memorials with diocesan or local authorities, and for follow-up communications with other offerings from our business, e.g. courses, demonstrations or open-days.

You may decline to receive any follow-up communications and can instruct us accordingly by email to, by phone or by post to the address below.

Legal Basis

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

  • Your consent. You have given your consent by using our contact form, by emailing us or by otherwise personally entering into discussion with us about a project.
  • You are able to remove your consent to use your personal data at any time. You can do this by contacting tim@memorialarts.
  • We have a legitimate interest. We need your contact details for communication and for use in applications relating to any commission or purchase you make of a headstone or memorial and its subsequent installation into public sites, churchyards or cemeteries.

How we store your personal information

Your information is securely stored. We keep the collected information described above for the duration of our direct interaction with you and for one year afterwards for warranty and aftercare purposes. We will then dispose of your information by securely destroying or removing it from all electronic or digital retrieval systems and databases.

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at our address below if you wish to make a request.


Cookies are used on this website. A cookie is a small text file identifier that is placed on your computer or digital device to help the site provide a better experience.

In general, cookies are used to retain user preferences and provide anonymised tracking data. They can be used by web servers to identify and track users as they navigate different pages on a website and identify users returning to a website.

Memorial arts website is a WordPress website; WordPress may use cookies which are necessary for the proper operation of its systems.

WordPress’s Terms of Use and Privacy Policy can be found here;


Note, you are offered the opportunity to decline cookies. You may accept all, reject all, or select which cookies to permit or refuse. If you disable and/or decline cookies, it will not affect your user experience on this website.


Links to other websites contains links to other websites and is not liable for the privacy or use of cookies by any third party websites.

Our contact details

If you have any queries or concerns about how we maintain or use your data please contact us using the details below.

Memorial Arts, Unit D5, Maws Craft Centre, Jackfield, Telford, Shropshire, TF8 7LS

Phone Number: +44 7979 470279


How to complain

If having communicated your concerns with us, you are still unhappy about our use of your personal information, you can seek further advice from the ICO.

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane





Helpline number: 0303 123 1113

ICO website: